PHARMACY PATIENT'S BILL OF RIGHTS

Thrifty White pharmacies and pharmacists shall provide pharmaceutical care so that the patient has the following rights:

1. To professional care provided in a competent and timely manner in accordance with accepted standards of pharmacy practice.
2. To be treated with dignity, consistent with professional standards, regardless of manner of payment, race, sex, age, nationality, religion, disability, or other discriminatory factors.
3. To pharmaceutical care decisions made in the patient's best interest in cooperation with the patient's physician.
4. To have the pharmacist serve as one of the patient's advocates for appropriate drug therapy and to make reasonable efforts to recommend alternative choices in cooperation with the patient's physician.
5. To have the patient's pharmaceutical records maintained in an accurate and confidential manner and used routinely to maximize the patient's pharmaceutical care.
6. To receive health care information and to review the patient's records upon request.
7. To receive patient counseling, using the methods appropriate to the patient's physical, psychosocial, and intellectual status.
8. To have the patient's prescriptions dispensed and pharmacy services provided at a pharmacy of the patient's choice in an atmosphere that allows for confidential communication.
9. To have the patient's drug therapy monitored for safety and efficacy to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications.
10. To have the patient's drug therapy monitored for reactions, or contraindications.
11. To monitor the patient's compliance and proper drug use and to institute remedial interventions when necessary.
12. To have the pharmacy patient's bill of rights posted in a prominent place within the pharmacy readily visible to the patient.
13. To have the right to know about philosophy and characteristics of the patient management program.
14. To have personal health information shared with the patient management program only in accordance with state and federal law.
15. To identify the program's staff members, including their job title, and to speak with a staff member's supervisor if requested.
16. To speak to a health professional.
17. To receive information about the patient management program.
18. To receive administrative information regarding changes, in or termination, of the patient management program.
19. To decline participation, revoke consent, or dis-enroll at any point in time.
20. To be fully informed in advance of care/service being provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.
21. Receive information about the scope of services that the organization will provide and specific limitations on those services.
22. Participate in the development and periodic revision of the plan of care.
23. Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
24. Be able to identify visiting personnel members through proper identification.
25. Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries from unknown source, and misappropriation of client/patient property.
26. Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without constraint, interference, coercion, discrimination, or reprisal.
27. Have grievances/complaints regarding treatment or care that is or fails to be furnished, or lack of respect of property investigated.
28. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI).
29. Be advised on the agency’s policies and procedures regarding the disclosure of clinical records.
30. Choose a healthcare provider, including an attending physician and receive appropriate care without discrimination in accordance with physician’s orders, if applicable.
31. Be informed of any financial benefits when referred to an organization.
32. Be fully informed of one’s responsibilities.

Participating Patient Responsibilities

1. To submit any forms that are necessary to participate in the program, to the extent required by law.
2. To give accurate clinical and contact information, and to notify the patient management program of changes in this information.
3. To notify the treating provider of their participation in the patient management program if applicable.